Love the Result, or We Make It Right
Letting someone into your home, or trusting them with your bond, is a big call. So every LuxeShine Cleaning booking comes with a written promise: if anything isn’t right, we come back and fix it for free. If we still can’t, you get your money back.
BondBackGuaranteeBecause You Shouldn’t Have to Worry
Most people have been let down by a cleaner at least once. We built our guarantee so that never costs you.
"Will the Stain Come Back?"
If a spot returns within 48 hours of your carpet clean, we come back and treat it again at no cost.
"Will My Windows Streak?"
We check every pane in daylight before we leave. Spot a streak later? We clean it again free.
"Will I Get My Bond Back?"
We clean to your property manager’s checklist. If they flag anything we cleaned, we fix it free.
Our Money Back Guarantee
Not happy with your clean? We come back and clean it again for free. If we still can’t put it right, you get your money back for that service.
How It Works
- 1Tell us within 48 hoursCall, text or email us with a photo of the area that isn’t right.
- 2We come back and clean it againAt a time that suits you, at no cost.
- 3Still not right? You get your money backWe refund that service. No arguments, no fine print games.
What’s Covered
- Carpet cleaning, couch and rug cleaning
- Stains or marks that return after cleaning
- Window cleaning, including streaks or missed panes
- Frames, sills and tracks we cleaned
What Isn’t Covered
- Permanent stains, dye or bleach marks
- Existing damage or normal wear
- Areas we couldn’t reach on the day
- Stains we warned you about before we started
Our Bond Back Guarantee
If your property manager or landlord flags anything we cleaned, we come back and clean it again for free. If it still doesn’t pass, you get your money back for the clean.
How It Works
- 1Send us your checklist when you bookWe clean to exactly what your property manager will inspect.
- 2Something flagged? Tell us within 48 hoursForward the inspection notes or a photo.
- 3We clean it again, freeUsually before your next inspection, with key or lockbox access.
- 4Still not passing? Money backYou get your money back for the clean.
What’s Covered
- Everything on our end of tenancy cleaning checklist
- Oven, fridge, cupboards and bathrooms
- Inside windows, sills and skirting boards
- Carpets, if steam cleaned on the same booking
What Isn’t Covered
- Damage or wear to the property
- Areas we couldn’t reach or items left behind
- Permanent stains we flagged before starting
- Your bond itself: that’s your landlord’s decision, so our guarantee covers the clean
Simple, Quick and Friendly
No forms to fill and no runaround. Just tell us what’s wrong and we’ll sort it.
Contact Us Within 48 Hours
Call or text 021 208 5157 or email bookings@luxeshineprofessional.co.nz with a photo and your address. We reply within 30 minutes, Monday to Saturday, 9am to 6pm.
Why only 48 hours?
Do I have to pay for the second clean?
Does the Bond Back Guarantee mean I get my full bond?
Why do you clean again before refunding?
Book Knowing You’re Covered
Every carpet, window and end of tenancy clean is backed in writing. Get your fixed price today.
Guarantee terms: claims within 48 hours of your clean, or of the inspection for end of tenancy cleans. We need the chance to clean again before a refund is issued. Refunds cover the service in question.